Privacy Policy

Roots Africa, (referred to as “we”, “our”, or “the Company”) is dedicated to safeguarding the privacy and integrity of your information. This privacy policy outlines how we collect, use, and protect your personal information in compliance with relevant data protection laws.

DATA PROTECTION PRINCIPLES

We adhere to the following principles to ensure the lawful and ethical use of personal information:

• Lawful and Transparent Use: Your information is collected and processed in a lawful and transparent manner, with clear explanations provided for the purposes of collection and usage.
• Valid Purpose: We only collect information for legitimate purposes that are clearly communicated to you.
• Limited Usage: Your information is used only for the purposes for which it was collected and is not utilized in any way that is incompatible with those purposes.
• Accuracy and Updates: We strive to maintain accurate and up-to-date information and only retain data for as long as necessary to fulfill the stated purposes.
• Security: Appropriate measures are in place to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction.

INFORMATION COLLECTED

We may collect the following types of information:

• Basic Contact Information: Name, email address, phone number, and other contact details necessary for communication and identification.
• Financial Information: Bank account details and transaction records required for processing payments and transactions.
• Property Information: Details related to properties of interest, including preferences, location, and specifications.

USE OF COLLECTED INFORMATION

The information we collect is used for the following purposes:

• Facilitating Property Transactions: Your information enables us to assist in property transactions, including property searches, sales, purchases, and rentals.
• Communication: We use your contact details to communicate with you regarding property listings, updates, promotions, and relevant services.
• Customer Service: Your information helps us provide personalized customer support and address inquiries, concerns, or feedback effectively.

THIRD-PARTY DISCLOSURE AND SECURITY

We do not share or disclose your personal information with third parties without your consent, except as required by law or authorized by you. Appropriate security measures are implemented to protect your data from unauthorized access, alteration, or disclosure.

COOKIES

Our website may use cookies to enhance your browsing experience and track website usage. Cookies are not used to retrieve personal data from your device and do not pose any security risks.

DATA SUBJECT RIGHTS

• Right to Information
• Right to Access
• Right to Object
• Right to Correction
• Right to Deletion
• Right to Opt-Out of Marketing Communications

LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites and encourage you to review their privacy policies.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this privacy policy at any time. Changes will be communicated through our website, and we recommend reviewing this policy periodically for updates.

For any questions or concerns regarding our privacy practices, please contact us at hello@rootsafrica.co.

Thank you for entrusting us with your personal information.